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During the meeting, it became apparent that the decision had already been made by the group beforehand and was different from my proposal. Trying to discuss and convince during the meeting had no effect at all. Learning the approach of the other culture and adapting accordingly is obviously important.

Through trial and error and by asking questions, the Beam manager came to see that his assumptions about how and when decisions would get made was entirely a result of his experience working in the U. Over time, he learned to give his input much earlier at Suntory. You must also be explicit about the process of decision making. Define whether decisions will be made by consensus or by the boss. Clarify whether a deadline for the decision is necessary and, if one is set, how much flexibility there will be for changes afterward.

Consider the case of a German-American collaboration I worked on. The team formed a point of view, and everyone seemed united on it. The Americans all agreed with the boss without a word of pushback. The German team members, however, were deeply unhappy about this turn of events, concluding not only that the American boss was arrogant but also that their American colleagues were two-faced. We have a decision. So we Germans would spend days working on the implementation.

And then one of the Americans would call us up and casually mention that we were taking another direction, or the boss would show us more data suggesting a different path. For the first several months of collaboration, the Germans could not shake the feeling that their American teammates were disingenuous. One manager spoke to his American boss about the situation, and the conversation was illuminating for both of them. And if you are American, you understand that.

Expression and expropriation: The dialectics of autonomy and control in creative labour

But for a German, who considers a decision a final commitment to march forward on a plan, this can cause a lot of confusion. To get the collaboration on track, the two leaders organized an off-site retreat. Decision made! Making a clear distinction between attitudes toward authority from hierarchical to egalitarian and attitudes toward decision making from top-down to consensual goes a long way in helping leaders become more effective in a global context. Early in my career, I worked as the only non-Dane on an eight-person team. As an egalitarian American, I thought it was great when my boss told me that decisions would be made by consensus.

But then the e-mails started. What do you think? Great idea. Eventually he realized that the Germans expected him to invest considerably more time in winning their support before coming to a decision—more than would have been necessary in a French organization. An American director for the World Bank, whom I will call Karen, described a challenge she was having with a Korean employee who had recently joined her team.

Promoted time and again to run teams across Asia, he appeared to be an employee who knew how to get things done.

Yet Karen noticed right away that if Jae-Sun was with her or another senior manager in a meeting, he seemed reluctant to express his views and instead deferred to them. During performance reviews with your Mexican staff, for instance, you might choose to explain your own approach and ask the team to adapt to you. The next week, while leading a meeting with those same employees, you might decide it will be more productive if you adapt to their cultural norms rather than expect them to adapt to yours. The bottom line? Although you may have been a very successful leader in your own culture, if you hope to motivate and engage people around the globe, you will need a multifaceted approach.

You must be informed enough and flexible enough to choose which style will work best in which cultural context and then deliberately decide how to adapt or not to get the results you need. Mark Boardman. Cross-cultural management. Erin Meyer. In Brief The Problem Differences in leadership culture can create unexpected paradoxes.


  1. Simple Rules for Making Alliances Work;
  2. Account Options.
  3. The heat of formation of water.

Why It Happens Managers often fail to distinguish between two important dimensions of leadership culture: attitudes toward authority and attitudes toward decision rights. The Solution Leadership cultures fall into one of four categories depending on how they score along the two dimensions. Convening conversation is to management what design is to the architect.

Practicing Consensual Effectivity in Organizations

This book provides a conversational blueprint - along with many exercises - to empower the natural urge we have to truly listen and share. We may indeed become more productive and our workplaces more effective in generating something worthy of collective human talent. Skilled leaders may even be empowered to tackle the many creative innovations our society desperately needs.

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JavaScript is currently disabled, this site works much better if you enable JavaScript in your browser. SpringerBriefs in Business Free Preview. Concise description how to reach both consensus and effectivity in meetings Clarifies the interrelatedness between meeting culture and innovation capacity Includes seven maxims on how to be effective in meetings Addresses the issue how to create commitment in organizations and networks State-of-the-art techniques how to structure co-creative meetings Short, well grounded in theory and nevertheless comprehensive and readable for managers see more benefits.

Buy eBook. Buy Softcover. FAQ Policy. It is argued that while new knowledge is developed by individuals, organizations play a critical role in articulating and amplifying that knowledge.

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A theoretical framework is developed which provides an analytical perspective on the constituent dimensions of knowledge creation. This framework is then applied in two operational models for facilitating the dynamic creation of appropriate organizational knowledge. 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Drivers and emerging innovations in knowledge-based destinations: Towards a research agenda.

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What does knowledge look like? Interpreting diagrams as contemporary hieroglyphics. Transdisciplinary research: Exploring impact, knowledge and quality in the early stages of a sustainable development project. Engaging in open innovation: The mediating role of work engagement in the relationship between transformational and transactional leadership and the quality of the open innovation process as perceived by employees.

Choosing suitable project control modes to improve the knowledge integration under different uncertainties. Advancing scholarly publishing through open access biomedical repositories: A knowledge management perspective. Big data analytics capabilities and knowledge management: impact on firm performance. Transforming big data into knowledge: the role of knowledge management practice. Learning from suppliers: a framework for operation innovation in small and medium sized enterprises.

Effects of intellectual capital and university knowledge in indigenous innovation: evidence from Indian SMEs. Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs. The soft side of knowledge transfer partnerships between universities and small to medium enterprises: an exploratory study to understand process improvement. Knowledge management in SMEs and MNCs: matching knowledge mobility mechanisms to supply network configuration profiles.

The knowledge management of micro-firms in the crowd: key challenges for successful operations. Trust trigger and knowledge elicitor: The role of epistemic objects in coordinating the fragmentation and heterogeneity of knowledge in digital innovation networks. Somatic and cultural knowledge: drivers of a habitus-driven model of tacit knowledge acquisition. The mediating role of human capital and learning climate. Organizational learning and change: can they coexist?

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Trust, knowledge sharing and organizational commitment in SMEs. Export knowledge. A decision support system for evaluation of the knowledge sharing crossing boundaries in agri-food value chains.